CANCELLATION POLICY
There is no penalty for cancellation prior to 24 hours of the appointment time.
Cancellations within 24 hours of the appointment time will be charged 50%.
To protect the health and safety of the massage therapist and other clients, cancellation due to colds, fever, or contagious illness is requested and is to be communicated directly by PHONE. Cancellation due to illness will be addressed on a case-by-case basis. The 24-hour cancellation fee may be waived in some circumstances.
TIMELINESS
Please be prepared to begin your session on time to be respectful of other clients who may be scheduled that day.
There is no need to arrive more than 5 minutes prior to your massage session.
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If using the sauna room, please do not enter early or stay past the allotted time of 50 minutes to be respectful of other clients' scheduled time.
CONFIDENTIALITY
All client visits, conditions, and conversations with the therapist will be confidential. As such, client information will not be shared or discussed with others without express, written consent by the client.
CLEANING & HYGIENE
The therapist will adhere to all standards of hygiene, disinfecting, and cleaning as outlined by the NC BMBT and COVID protocols.
In keeping with these standards of hygiene, please be showered and refrain from wearing perfumes, colognes, or strong essential oils during the sessions.
Inform the therapist of any contagious skin condition or illness that may need to be addressed prior to treatment.
**Myself as well as others have skin sensitivity that can result in severe rash to man-made fragrances & chemical compounds
Every clients’ health and safety is a top priority!